Shipping & Customs
Shipping within India - Shubh Gems offers free shipping on all orders within India. We deliver through safe & fast courier services like DTDC, Blue dart etc. We use Postal service for remote/rural areas where the courier companies have no service.
International Shipping - We ship to more than 70 Countries where the Payment & Shipping partners provide service. International shipping i.e. outside India is charged as applicable. All shipments are sent through reputed courier service providers such as FedEx, UPS & DHL etc. All our Shipments are insured. The Insurance cost is included in our shipping cost and you do not need to pay anything extra.
The time to get your order ready depends if it is to be studded in Jewellery or certified by any Laboratory of your choice in addition to the Reputed Laboratory Certificate provided by us. It normally takes 4-5 days to stud the Gemstone into jewellery piece. However, Loose Gemstone or Ready Items are dispatched same day to 2 days from the day of order.
You can track your order as we provide you the Tracking ID through email as soon as the order is dispatched from our end.
If you have any query, or doubts, please initiate a Live Chat with us, or Call us at 8010-555-111.
It takes 2 - 3 days to deliver in Metro Cities in India & 3 – 7 days to deliver in other parts of India from date of dispatch.
It takes 5 to 10 days for International orders to be delivered by our shipping partners.
Please be advised that we are not responsible for any custom charges, duties, VAT, etc. that your country may be charging as these vary from case-to-case and are beyond our reach. But, we fully co-operate & provide our sincere support in this regard as we have enough experience in this field. So, feel free to contact us if you have any query or doubt at any point of time.
However, note that currently there is no import duty on loose gemstones in the US, Canada and Europe. In other countries, this typically ranges around 1% only. Additionally, professional buyers can also recover the VAT. You are advised to contact your local custom authorities for any clarification. Also, please note that for international orders that AFTER dispatch, are either refused by the customer, or cancelled, the customer will be liable for all custom duties and VAT charged by their country, in order to return the items back to us. Only after receipt of the item by us, any balance due to the customer, less all fees, custom duties and VAT, will be refunded to the customer as per the refund timeline.