Customer has full Right to Return & Refund if delivered Gemstone is proved Synthetic/Artificial by any Approved/reputed Gemological Institute or in case the item delivered is not as per the description. Shubh Gems delivers each Stone with Certificate of Authenticity. We Do Not entertain Return or Exchange in any other case.
SHUBH GEMS deals in only fresh and un-used stones as prescribed for Astrology. We do not Buy-Or-Sell Used Stones.
Dealers who buy-back or Exchange used stones, work on different Business Model where used gemstones are passed on to the Next Customer.
Since SHUBH GEMS deal in astrological Gemstones, we are committed to provide only Pure, Fresh and Un-Used Gems which are suitable for Astrological Purpose.
LOOSE GEMSTONES CANNOT BE RETURNED ONCE THE ORDER IS CONFIRMED AND PROCESSED BY SHUBHGEMS.IN
Any item returned showing signs of wear or engraved, altered, resized (by anyone/entity other than Shubhgems.in) or damaged in any other manner shall not be accepted for return.
Custom orders with engraving, special ring size etc. cannot be accepted for return, refund or exchange.
All requests for return of product have to be placed within ten (10) days from the date of delivery. No return requests after ten (10) days from delivery will be processed.