Return & Exchange

Return & Exchange

Shubh Gems has transparent & fair Return Policy. Customer is entitled for 100% return & can raise request for same within 15 days from date of delivery if below conditions are met.

Conditions to be eligible for Return & Exchange

Customer gets 100% refund if gemstone is proved synthetic / artificial by any approved / reputed gemological institute. Shubh Gems provides 100% Natural gemstones with certificate of authenticity.

If item delivered is not as per the description mentioned on our website.

If the item is found damaged or not in good condition on delivery. Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy. We make sure items are dispatched after proper quality check & good packaging from our end.

Item(s) must be in original, unused condition and accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation etc.

All requests for return of product have to be placed within fifteen (15) days from the date of delivery. No requests for retuns after fifteen (15) days from date of delivery will be processed.

We don’t entertain return & refund in any other case. Dealers who buy-back or exchange used gemstones, work on business model where used gemstones are passed on to the next customer.

SHUBH GEMS is committed to provide 100% Pure & Fresh Astrological Gemstones for best results.