FAQs about Ordering Gemstones, Ordering Ring or Pendant, Payment Mode, Shipping etc.
Visit the Respective page
Choose from the list of available options.
Add Ring/Pendant (Optional)
Enter Ring Size (Optional)
Proceed to Checkout.
From the Homepage of the website (www.shubhgems.com) .Visit the respective page of the Gemstone which you wish to buy. The Page opens with multiple variety.
Choose from the variety of Options: The Page enlists multiple options to choose from. You can see the Actual Pictures and Weight (in Carat and Ratti both) is mentioned in the title of each stone.
(To make selection easier, You can sort products as per weight or Price. The Option to sort is available on each product page.)
Once you click on the product, you will get to see the complete Product-Description of the Gemstone or article like SKU No., Weight, Specific Gravity, refractive Index, Origin, Benefits etc.
At This Step you can also see an option to Add Ring or Pendant.
If you wish to buy only the stone (without the Ring or Pendant), You can skip this field. If you wish to Add Ring or Pendant, Select the option from Scroll-Down list. The List will give options like Silver Ring, Silver pendant, Gold Ring 22k, Gold Pendant 22K, Copper Ring etc. The Respective prices of ring or Pendant are also indicated with each option. As You select the Ring or Pendant option, The Amount is added to your order automatically.
In the event, when you miss to add ring or pendant or forget to mention the size, You can communicate it to us directly through email or through WhatsApp within 4 hours of placing the order. For Communicating Ring Size, You can email us at Support@shubhgems.com and WhatsApp us at +91-8010-555-111
In Case of choosing a pendant, The Size is not Required and you may skip the field asking for size. but in Case of Ring you have an option to provide size.
You can opt for the adjustable ring size. This Ring Size can be adjusted easily yourself. The Advantage of Flexible (adjustable) ring size is that it can be loosened or tightened as per convenience. Our Finger Sizes changes frequently and it is common that finger feels puffed up during the evening. With age and body-changes also finger size may varies over period of time. Adjustable ring size useful during such situation as the size can be adjusted whenever there is slightest discomfort. However the limitation of Adjustable ring is that it comes in plain band design only.
You can also visit a Jeweller nearby to measure your ring size. Every Jeweller has a standard Ring Sizer. Ring Sizer is a set of metal loops (finger-bands) with varying diameters. Try and check which fits you. Each finger-band (Loop) has a number on it and also the Country Standard (Indian, US etc). Note the number written on the loop that fits you. Size has to be mentioned with Country Standard, for Example:15 No, Indian Size. You can ask the jeweller to help you in finding your ring size. You can mention this size while placing the order. Or Email or WhatsApp the Ring size detail to us within 4 hours of placing the order.
Email Ring Size details at email@example.com (The Next option after the Ring size field will show you designs of Pendant or Ring. You may click the design you like. Or leave it to order the default design. )
At the bottom of the Page, you will find option ‘Add to Cart’ . Clicking here will take you to your cart. Here, Click on ‘Proceed to Checkout’ option
On the Checkout page, fill your Name, Email ID and address. (The Shipping is free within India. If the shipment address is located outside India, Shipping charges apply. The Shipping Charge has added automatically for International Shipping as you fill the shipping address. )
The System automatically chooses the applicable Payment Option. There are two options for payment - PAYPAL, ROZERPAY and CCAVENUE. If you are facing issues while making the payment, You must check for the following errors which occur commonly.
If you are using a Debit/Credit card issued in India, You must put Billing address of India. You can put any shipping address of your choice, whether it is in India or Outside India.
If you are using Debit/Credit card issued outside India, You must use PAYPAL as Payment Method. If you are not getting Paypal as default payment method, You may ask our agents to provide you Paypal link separately on your email or phone. Ensure that your billing address should NOT be an India Address.
You can suggest us the SKU Number of the product and also if you wish to add Ring (or Pendant) and our agents will provide the payment link of the same amount.
If you still face issue while making Payment, Call us at +91-8010-555-111 or Email us at firstname.lastname@example.org. Our Experts will assist in resolving your issue
As you make the payment, we receive your order at our end. The Customer also receives the order confirmation mail within 4 hours of placing the order.
Customer receives the tracking details of the order on their Email as soon as the product is dispatched. The Order can be tracked using these details.
For any order related enquiry, You can call us at +91-8010-555-111